When you find help for paying off your debt through debt consolidation, the first few months on the debt relief plan can be overwhelming. Once you enroll in a Debt Management Plan (DMP), the first three months are when your creditors receive proposals and you find out which of your creditors will accept them.

There are a variety of reasons you may need or want to remove a specific creditor when using a debt consolidation plan. Although it is easy to have a creditor removed from your debt relief plan, you should be sure you are removing them in a way that will not affect your ability to succeed with a Debt Management Plan.

Three Explanations of When to Remove a Creditor

1. Your proposal through the Debt Management Plan (DMP) is not accepted by the creditor.

2. You intend to pay off the creditor independent of the debt consolidation plan.

3. A specific creditor was included in your debt relief plan enrollment that you did not intend to include.

Use Caution if You Choose to Remove a Creditor

Be sure that you want a specific creditor removed; adding a creditor back can be risky, as you may not be extended benefits the second time around.

Many creditors require ALL of your unsecured debts be included on a Debt Management Plan (DMP) or they will not offer benefits.

Do not remove a creditor in 'Pending'status. You should wait until you have made three consecutive payments through your DMP and received your fourth creditor statement before having any creditor removed.

A) Some creditors take longer to accept proposals than others.

B) Be sure to validate the creditor account number and address with us (Contact Us) prior to removing to ensure we had the right contact information for the proposal submission.

How to have a Creditor Removed

All requested changes to your account must be received a minimum of two business days before your Debt Management Plan (DMP) debit date.

Contact our Customer Care Department at 1-800-CARE-123.

Send an email by logging on to your account under MyCareOne:

A) Click the link for Help to access the Help Center.

B) Within the Help Center, click 'E-mail Us' to send an e-mail. You should include: creditor name, the last four digits of your account number, a reason for removing the creditor, future reallocation instructions.